Patient Communication

Overview/Focus areas

The Patient Communication Working Group is currently working with the HOMERuN Patient & Family Advisory Council (PFAC) to shape our main topics of focus, considering all facets of communication—from the individual to structural—that provide opportunity for inquiry and improvement. The group recently collaborated with the HOMERuN Medical Education working group and PFAC and presented at a Friday collaborative call. We are currently analyzing data from that call. As a newer group, we look forward to continued collaboration and new project ideas to evolve our focus, while always maintaining the patient perspective at the center of our work.

Vision: To transform patient and family experiences of hospitalization by supporting the care team in adopting and practicing patient and family centered communication.

Mission: Our mission is to understand and establish best practices for patient-clinician communication for hospitalized adults and their families.

Values: Patient-and family-centered; supporting clinicians and care teams; collaborative; working in partnership.

Strategic Goals

Disseminate best patient and family centered communication practices.

Project

Review wellness measurement literature

Tactic: Share best practices and training opportunities

Tactic: Identify priority areas for communication

Ideas: Site share to describe landscape of available communication trainings and education for hospitalists and learners

Ideas: Partnership with Medical Education Working Group Focus groups and PFAC to achieve HOMERuN Vision and Mission

How the group works to achieve HOMERuN Vision and Mission

Vision:
To transform patient care by fostering a culture of innovation, collaboration, and support for hospitals, medicine teams, dedicated to discovering, evaluating, and implementing breakthroughs in healthcare.

Mission:
Empower and nurture hospitals, clinicians, teams to develop and implement innovative solutions to elevate the quality, safety, equity, and value of care for hospitalized patients from hospitalization to recovery.

Values:
Patient centered, collaborative, diversity, generalizable, effective, sustainable

Our group seeks to evaluate and optimize communication within hospital medicine care delivery systems. We seek to enhance patient-provider communication by leveraging the patient and caregiver perspective to assess and implement best practices. This work will build off HOMERuN’s vision and mission by exploring how communication initiatives can transform patient care and foster collaboration, equity, effectiveness, and satisfaction within hospital medicine work for patients, providers, and teams.

Current Projects:

Collaborative Team Lead Names

Blair Golden, MD, MS University of Wisconsin-Madison and Monish Sheth, MD, Baylor Scott & White-Temple

Member names and institutions:

  • James Harrison, PhD, University of California, San Francisco
  • Angela Keniston, PhD, MSPH, University of Colorado School of Medicine
  • Nicole Curatlo, MD, University of California, San Francisco
  • Andrew White, MD, SFHM, University of Washington Hospital Medicine
  • Lucy Shi, MD, University of California, Davis
  • Andrea Porrovecchio, MD
  • Hillary Western, MD, University of Colorado School of Medicine
  • Anita Hegde, MD, UT Southwestern
  • Mark William, MD, Washington University School of Medicine
  • Satyam Nayak, MD, UT Southwestern
  • Patricia Litkowski, MD, Washington University School of Medicine
  • Cathy Hanson, HOMERuN PFAC
  • Martie Carnie, HOMERuN PFAC
  • Jacqueline Alikhaani, HOMERuN PFAC
  • Beverly Rogers, HOMERuN PFAC
  • D’Anna Holmes, HOMERuN PFAC
  • Gina Symczak, HOMERuN PFAC
  • Melissa Wurst, HOMERuN PFAC
  • Patricia Evans, HOMERuN PFAC
  • Jim Banta, HOMERuN PFAC

Project

Leads

Status

Landscape assessments of available communication trainings and education for hospitalists and learners.

Patient Communication Affinity Group

Completed Collaborative Call and analyzing data

Perspective on communication training/assessment for clinicians

Patient Communication Affinity Group

Development

Publications:

None to date